Platform adaptation to regulation: The case of domestic cleaning in Europe

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Platform adaptation to regulation: The case of domestic cleaning in Europe
 
Koutsimpogiorgos, Nikolaos; Frenken, Koen; Herrmann, Andrea M.
(2023) Journal of Industrial Relations, volume 65, issue 2, pp.
(Article)
Abstract
While online platforms were initially applauded for improving services in a range of sectors, they are currently being criticized for ignoring laws and regulations. We analyse the evolution of Helpling – the largest domestic cleaning platform company in Europe – by focusing on the ways that Helpling has adapted its ... read more
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Keywords: domestic cleaning, gig economy, industrial relations, labour, Platform economy, regulation, Terms and Conditions, varieties of capitalism, Business and International Management, Industrial relations
DOI: https://doi.org/10.1177/00221856221146833
ISSN: 0022-1856
Publisher: SAGE Publications Inc.
Note: Funding Information: Nikos Koutsimpogiorgos and Andrea M. Herrmann acknowledge funding from the Netherlands Organisation for Scientific Research (NWO), Vidi grant number 452-17-017. The authors declare no conflicts of interest. The authors would like to thank Kathleen Thelen, Jaap van Slageren, Adrian Toroslu and the participants of the Network F: Knowledge, Technology and Innovation SASE 2020 Virtual Conference, for their valuable comments, feedback and assistance in the production of this paper. All errors remain ours. Publisher Copyright: © Australian Labour and Employment Relations Association (ALERA) 2022 SAGE Publications Ltd, Los Angeles, London, New Delhi, Singapore and Washington DC.
(Peer reviewed)
 
 
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