Challenges to Combating Toxicity and Harassment in Multiplayer Games: Involving the HCI Games Research Community

Abstract

Toxicity is and remains a problem in multiplayer games, and can result in harm for players and game environments. Grounded in prior work, we present four challenges that impede solving the problem of toxicity and harassment. We believe that we need to overcome these challenges to ensure safe gaming spaces, and intend to stimulate discussion about how HCI Games research can make substantial contributions toward this goal.