On the Origin of Questions in Process Mining Projects
Zerbato, Francesca; Koorn, Jelmer J.; Beerepoot, Iris; Weber, Barbara; Reijers, Hajo A.
(2022)
Enterprise Design, Operations, and Computing, volume 13585, issue 1, pp. 165 - 181
Lecture Notes in Computer Science, volume 13585, issue 1, pp. 165 - 181
26th International Conference on Enterprise Design, Operations, and Computing, EDOC 2022, volume 13585, issue 1, pp. 165 - 181
(Part of book)
Abstract
In line with the growing popularity of process mining, several methodologies have been proposed to guide the conduct of process mining projects. Such methodologies reason that process mining projects start with a concrete question. However, in practice we observe projects with a different starting point, often aimed at exploring the
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data. Existing methodologies provide limited aid in such situations, and as a result, we wonder: how are questions developed within process mining projects? In this paper, we present the results of an interview study that sheds light on question development in process mining. We provide insights from expert interviewees, resulting in six recommendations that enhance existing methodologies. In doing so, we present concrete examples of how process mining analyses can support question formulation and refinement.
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Keywords: Interview study, Process mining, Process mining methodology, Question development, Taverne, Theoretical Computer Science, General Computer Science
ISSN: 0302-9743
ISBN: 978-3-031-17603-6
978-3-031-17604-3
Publisher: Springer, Springer
Note: Funding Information: Future Work. In the future, we will refine and extend the list of recommendations considering (i) factors that affect question development in specific settings and application domains and (ii) insights from literature on question development in the broader context of data analysis. We will also conduct a user evaluation to assess the generalizability and practical relevance of our findings. Publisher Copyright: © 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.
(Peer reviewed)
