The role of expectancies in accepting task-related diversity: do disappointment and lack of commitment stem from actual differences or violated expectations?

Abstract

Two studies show that initial expectancies influence the way people respond toward task-related differences (i.e., in work goals or work styles) between the self and a collaboration partner. When no advance information is available, participants expect their partner to be similar to themselves in task-related aspects. However, when people expect their partner to have a different work goal (Study 1) or work style (Study 2), and this actually is the case, disappointment is reduced and commitment toward future collaboration is increased. Initial expectations are important because these help people develop a clear picture of their partner. When initial expectations are violated, people conceive the other less clearly and this is part of the reason they report lower levels of commitment.