Towards an Integrated Methodology to Develop KM Solutions with the Support of Agents

Abstract

Organizational processes have gone through profound changes in the past years, becoming more dynamic and knowledge intensive. These changes have been necessary for businesses to maintain sustainable advantage on the market. On the other hand, the new business models brought about a wide variety of problems to be solved, and a solution is many times based on the development of new network based systems. In parallel, the software engineering field faces a big challenge in providing the right kinds of abstractions and methods to model such systems.