Tacit knowledge in action: basic notions of knowledge sharing in computer supported work environments

Abstract

An important characteristic of most computer supported work environments is the distribution of work over individuals or teams in different locations. This leads to what we nowadays call ‘virtual’ environments. In these environments communication between actors is to a large degree mediated, i.e. established through communications media (telephone, fax, computer networks) rather in a face-to-face way. Unfortunately, mediated communication limits the effectiveness of knowledge exchange in virtual environments because the communications media employed are less suited for tacit knowledge than for explicit, codified knowledge. This paper will provide a basic conceptual overview, pointing to various issues that will be covered in more detail by other speakers.