Chain-computerisation, quality and risk

Abstract

This article is available in English and DutchThe theoretical framework of Chain-computerisation provides insight into social chains and helps to create chain communication systems by tackling a so–called dominant chain problem (the problem that forces the parties within the chain to work together). If the quality of the chain information system and the quality of the data critical for the chain communication are sub-standard, the dominant chain problem cannot be adequately addressed. In this article, a deepening of the quality dimension of the theory of Chain-computerisation will be mapped out which could help create a reliable chain solution. Moreover, we will discuss how the theoretical framework steers us in the determination of the essential quality of a chain information system and the data that is processed by it.