Innovation in the chain. Chain-computerisation for Work and Income in motion: Where is it headed?

Abstract

This article is available in English and DutchThe Work and Income chain (SUWI) is based on the principle ‘work before benefits’ and has developed an information-infrastructure for this that serves both objectives. Here, the focus is primarily on the co-operation among the various groups of professionals within the government, while private employment agencies, job seekers and employers have virtually remained out of the picture. Recently, the political decision has been made that, once again, the citizen himself must be responsible for finding a new job and that the Unemployment Insurance Agency (UWV) – integrated with the Centre for Work and Income (CWI) – again must primarily function as a ‘benefits factory’. It is explained that the information-infrastructure is less suited for this new arrangement. Moreover, three points for improvement are indicated for the theory of Chain-computerisation.