A dialogue framework for processing police reports of online trade fraud

Abstract

In this thesis project, an overarching framework for generating dialogues concerning the intake and subsequent case filing of police reports, is constructed. The framework consists of two separate dialogue systems, both with different participant roles and protocols. By applying argumentation rules for online trade fraud to these systems, dialogues between an artificial agent and supposed victims of this type of crime can be generated, such that the submitted police reports can be worked through, relevant follow-up questions can be asked and an investigation can be initiated based on the acquired information. The end result is a structured argument that describes a clear narrative of the situation and sketches a profile of the suspect(s) and their modus operandi.